Frequently Asked Questions
Your Questions, Answered
Can I learn more before booking?
Yes! Kathleen is happy to answer any questions you may have. You can reach her by email at kathleen@kathleenwallaceaud.com or by phone at 718-218-3157.
Where are you located?
Kathleen resides in Brooklyn and offers services across New York City. The mailing address is 495 Henry St, #1073, Brooklyn, NY 11231. As a fully mobile and virtual clinician, she does not operate out of a brick and mortar office.
Do you accept insurance?
Virtual appointments are all private pay. For in-home appointments, please contact Anywhere Audiology at (201) 731-8828.
How do virtual appointments work?
Kathleen uses a platform called Tuned to conduct her virtual appointments. To do so, you will need to first make a free account with Tuned by following this link. From there, you will schedule your appointment and either complete an online hearing screener or upload test results prior to your appointment. The actual appointment is a video call where Kathleen will address all your needs.
How do in-home services work?
In partnership with Anywhere Audiology, Kathleen uses state of the art mobile testing equipment to assess your hearing sensitivity and, if appropriate, service your hearing aids from your home or office. This is fully validated, just a whole lot more convenient than an in-office visit in the sound booth.
Where do you travel for in-home services?
Kathleen offers in-home services to all residents of New York City, with a primary focus on Brooklyn, Manhattan, and Queens. Her colleagues at Anywhere Audiology, however, also service New Jersey, Long Island, Staten Island, the Bronx, Westchester, and Rockland County.
Where do you offer tele-audiology services?
Kathleen is currently licensed in New York and Connecticut. She is, however, keeping an eye on changing legislation as well as weighing the option to gain more state licenses, that would allow her to see patients in more states.
How can my hearing be evaluated through your services?
Kathleen's tele-audiology offerings include the most validated online hearing screenings to date. These measurements are conducted over your computer using headphones. For in-home testing, Kathleen uses the Shoebox Consult mobile testing system, which is fully validated and calibrated. The future is here!
I think I want hearing aids. Can you help?
Yes. Kathleen works with all major manufacturers and dispenses hearing aids through her mobile services. She does not dispense hearing aids via tele-audiology, only in-home services.
How do I book in-home services?
Contact Anywhere Audiology to schedule today.
How do I book tele-audiology services?
Kathleen uses Tuned, a tele-audiology platform, to conduct these appointments. See the services page for booking instructions.
What devices do you work with?
Kathleen is well versed in hearing aids from Phonak, Widex, Oticon, Starkey, Signia, ReSound, and Unitron. She is also knowledgeable of newer companies like NuHeara, Audeara, Lexie, SonicCloud, Oto, Tinnibot, and more. These include traditional hearing aids, headphones, apps, and over the counter hearing aids.
I already have an audiologist. What can you do?
Kathleen welcomes people seeking second opinions, inheriting new patients who already have hearing aids and need a new audiologist, patients who are seeking new services like auditory training, exploring assistive listening devices, or who are consulting with Kathleen before their next hearing aid purchase.
Question I haven’t answered?