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Frequently Asked Questions

Your Questions, Answered

Can I learn more before booking?

Yes! Kathleen offers complimentary 15-minute introductory calls to answer any questions you might have whether it is logistical questions about scheduling an appointment or broader questions like how virtual consultations work. Kathleen is happy to introduce herself and address your concerns. Book a call here. 

Where are you located?

As a practice that conducts all appointments through either tele-audiology or in-home services, Kathleen Wallace, Au.D. does not have a brick-and-mortar location. Kathleen resides in Brooklyn and offers services across New York City and New York State. The mailing address is 495 Henry St, #1073, Brooklyn, NY 11231.

Do you accept insurance?

No, not at this time. Kathleen offers services as private pay only. She will, however, provide you with the necessary paperwork for you to file an out of network claim with your insurance. As such, no amount of reimbursement is guaranteed.

How do virtual appointments work?

Kathleen uses a platform called Tuned to conduct her virtual appointments. To do so, you will need to first make a free account with Tuned by following the link on the Services page. From there, you will schedule your appointment and either complete an online hearing screener or upload test results prior to your appointment. The actual appointment is a video call where Kathleen will address all your needs.

How do in-home services work?

In-home services are the return of 'house calls.' Kathleen uses state of the art mobile testing equipment to assess your hearing sensitivity and, if appropriate, service your hearing aids from your home or office. This is fully validated, just a whole lot more convenient than an in-office visit in the sound booth.

Where do you travel for in-home services?

Kathleen offers in-home services to all residents of New York City (the Bronx, Manhattan, Queens, Brooklyn, and Staten Island). You can request an in-home visit for other locations, which will be approved on a case-by-case basis

Where do you offer tele-audiology services?

Kathleen currently only sees patients in New York State for virtual visits. She is, however, keeping an eye on changing legislation as well as weighing the option to gain more state licenses, that would allow her to see patients in more states.

How can my hearing be evaluated through your services?

Kathleen's tele-audiology offerings include the most validated online hearing screenings to date. These measurements are conducted over your computer using headphones. For in-home testing, Kathleen uses the Shoebox Consult mobile testing system, which is fully validated and calibrated. The future is here!

I think I want hearing aids. Can you help?

Yes. Kathleen works with all major manufacturers and dispenses hearing aids through her mobile services. She does not dispense hearing aids via tele-audiology.

How do I book mobile services? And how much is it?

Contact Kathleen at for scheduling, given the logistical challenge of incorporating Kathleen's travel time. She will discuss pricing at that time, dependent on the destination borough.

How do I book tele-audiology services? And how much is it?

Kathleen uses Tuned, a tele-audiology platform, to conduct these appointments. See the services page for booking instructions.

What devices do you work with?

Kathleen is well versed in hearing aids from Phonak, Widex, Oticon, Starkey, Signia, ReSound, and Unitron. She is also knowledgeable of newer companies like NuHeara, Audeara, Lexie, SonicCloud, Oto, Tinnibot, and more. These include traditional hearing aids, headphones, apps, and over the counter hearing aids.

I already have an audiologist. What can you do?

Kathleen welcomes people seeking second opinions, inheriting new patients who already have hearing aids and need a new audiologist, patients who are seeking new services like auditory training, exploring assistive listening devices, or who are consulting with Kathleen before their next hearing aid purchase.

Question I haven’t answered? 

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